Integration of communication means and devices such as IP telephony, Contact Center, video and web conferencing, etc. This integration represents a reduction of costs, streamlining of processes and gains in productivity.
With over 10 years of experience in this area, NetService was the first company in Minas Gerais to implement a structured Communication and Collaboration solution.
An IP Telephony system integrates the transmission of documents, voice and video on a single network. Through the use of structured cabling (wired and optical), wireless access points and by using the IP protocol, calls are made through the network. IP telephony integrates with PBX systems providing advantages such as: access to call history, database lookup, reduction in infrastructure, and data analysis.
Contact Center is a communications platform with features that seamlessly integrate IP telephony solutions. Allows for the intelligent management of calls and offers standards-based applications that integrate with existing systems for hardware interoperability.
Integration: Email, Instant Messaging, Online Status and Video+
Systems designed to keep business professionals connected and all their information organized. Such solutions make it possible for contact information to be centralized, allowing for collaboration between the telephone, email, instant messaging and video systems.
Video and Web Conferencing+
The Video Conferencing system enables quick and easy interaction by using cameras attached to computers (softphone) or as standalone devices using the IP telephony network. The Web Conferencing system offers faster connections, broad control of calls and several options for mobile devices.