Outsourcing is one of the strongest trends in the Information Technology (IT) market. Using this strategy, businesses can reduce costs and take advantage of the expertise of a qualified technical team.
NetService works with outsourcing for all your areas of operations. This means that customers can count on the outsourcing of complete services in the area of IT infrastructure, as well as products and equipment with quality that is recognized by the market.
Service Desk / Help Desk+
Point of contact for customers. Its function is to receive calls, record and track incidents, keep the client informed about the progress of his or her request, conduct an initial assessment and identify problems.
Professionals available to work full time in the search for IT improvements in the areas of organizations in which they provide services.
SNOC - Network Security and Management Center+
24x7 Customer Service, monitoring, fault and performance management, remote support with reports on monitored components and links.
In case of equipment failure, a professional will be ready to correct the problem quickly, making use of parts available on site.
Support and Maintenance Services+
Support and maintenance packages following a Service Level Agreement - SLA.
NetService offers the option of setting up, in its own facilities, the Data Center of its customers, such that it can be accessed through the cloud, providing comprehensive cost reduction.
For more information or to purchase this solution, please contact by telephone 0800-200-2123.